Cape Trib Horse Rides Cancellation Policy and Terms...

Cape Trib Horse Rides Cancellation Policy and Terms...

General Terms & Conditions – Cape Trib Horse Rides Pty Ltd

  • A 24-hour cancellation policy applies to all bookings. Cancellations must be in writing via email within the cancellation time period, your booking will be refunded minus a $20 administrative fee.
  • Children under 18 must be accompanied by an adult.
  • Weight limit is strictly 95kg – no exceptions.
  • No refunds will be issued for cancellations made within 24 hours of the scheduled tour time.
  • No-shows or late arrivals may result in forfeiting the tour without refund.
  • All riders must arrive 30 minutes before departure to allow time for check-in and gear fitting.
  • The ride is at a WALK ONLY pace – you will not be able to trot or canter on the day regardless of riding experience.
  • Tour times, routes, and conditions may change due to weather or safety requirements at the discretion of Cape Trib Horse Rides. We cannot guarantee walking in the water – this depends on the tides, weather, riders’ ability and that decision is up to the guide leading the tour on the day.

By booking, you agree to these terms and understand that horse riding involves inherent risks. Your safety and comfort, along with the welfare of our horses, are our top priorities.

Magical experience with the lovely team from Cape Tribulation Horse Riding. Thank you so much Jerry, Hallie and Aeisha for making today so special and memorable. Gerry's knowledge of the area and local flora and fauna was beyond amazing. Fascinating - we learnt so much! Our horses Halo, Thorn, Blaze, Jerry and Zoomie were stunning. Memories we will cherish forever. Thank you
We had an awesome time with Cape Tribulation Horse Rides! The crew were absolutely lovely , friendly, helpful and always checking in to make sure everyone was comfortable and having a good time.

Riding through the Daintree rainforest and out onto the beach was pretty special. Beautiful horses, amazing scenery and a really relaxed ride.

Such a great experience and easily one of the highlights of our Cape Trib trip. Would definitely recommend! 🐴🌴
Response from the owner:Thankyou very much for this review. We are so glad you enjoyed your ride! The team work really hard to ensure you have the best possible time so your feedback is much appreicated. We hope you enjoyed your holiday and visit again soon!
From the moment we arrived, Hallie made us feel welcome, relaxed and completely at ease. We rode with Hallie and Gerry. Their warmth and care made the whole experience feel personal and special from the very beginning.

The ride through Cape Tribulation was an unforgettable journey through the ancient Daintree rainforest and out towards the coast. Sitting on horseback beneath the towering trees, surrounded by dense greenery and the sounds of the rainforest, felt like entering another world. The horses were calm and beautifully cared for, and the relaxed pace gave us time to take in the scenery.

Seeing the ancient forest, river and coastline meet from horseback was breathtaking. Riding along the beach with the waves nearby, the horses moving through the shallows and the rainforest rising behind us was a truly unique experience.

There was something wonderfully peaceful about the whole ride: the sound of hooves, the movement of the water, the tropical landscape and the feeling of being completely surrounded by nature. It was not just a horse ride, but a beautiful way to experience Cape Tribulation and the Daintree from a perspective impossible to appreciate in quite the same way from the road.

Beautiful horses, kind and knowledgeable guides, and spectacular scenery made this an experience we will remember for a very long time. ❤️🌴🌊

Thank you
Response from the owner:Thankyou Gee, those photos are so good! You guys look amazing on your Horses. We are very glad you enjoyed your ride! Thankyou for this review we do really appreiciate it. We do hope that you will come back for a visit and another ride one day! Thanks Again!
A definate must when you visit Cape Tribulation. Such an organic way to absorb the scenery. The guides added to the experience with their commentry about The Area. I Highly recommend this horse ridding adventure.
Response from the owner:Thank you Tanya for your feedback and review! We're happy to hear you had a good time with us and enjoyed the ride
Very nice way to discover the rainforest and to ride a horse on the beach. The horses knew their job and it all felt very safe, even for my friend who had never ridden a horse before. I really wish they would offer a tour for experienced riders where you could trot and gallop, then I would come back.
Response from the owner:Thank you Laura for your feedback, we are very proud to bring all costumers with different level of experience to the ride. So everyone has the chance to enjoy the daintree on horseback.
This horse ride made one of my biggest childhood dreams come true, and I can’t even put into words how happy and emotional I was. ❤️

Before the ride, though, I was almost in tears for a completely different reason. My flight was delayed, then the car rental was delayed, and finally the ferry crossing caused even more delays. No matter how much I hurried, it seemed impossible that I would make it on time. I spoke to two members of the team by phone and even emailed from the ferry asking them to wait for me, although I completely understood that a whole group and saddled horses can’t realistically wait for one person.

I was incredibly lucky that the rest of the group was a lovely big family who were happy to wait for me, and I’m especially grateful to the two guides, who were so kind, understanding and helpful about the whole situation.

The ride itself was absolutely breathtaking. I learned so many fascinating things about the plants and wildlife of the Daintree Rainforest, and the scenery was simply unforgettable.

Thank you for making my childhood dream come true! I truly hope I can come back one day. Until then, I hope everyone else gets the chance to experience this too — this is definitely something you shouldn’t miss!❤️
Response from the owner:Hey Fanni, First of all i'm glad you made it for the ride after all your stressful travel. Also thank you so much about your review and the amazing experience you had with us. Safe travels!
Highly communicative business in a spectacular part of the world. 🐎🌴💧🍃
Response from the owner:Thankyou Sean for this review. We are glad you enjoyed your ride. Thankyou for this feedback the team works hard to ensure everyone has a safe and good time so we appreciate it.
Incredible experience, super friendly staff and lovely horses! We enjoyed the ride through Daintree rainforest and on the beach very much! ❤️
Response from the owner:Thankyou Mika for this review. We are glad you enjoyed your time riding through the rainforest and on the beach!
I went horseback riding with my parents and I thought the horses were really well cared for. I rode Bella, and at the end I gave Pipen some cuddles. They’re so cute! 😍
Response from the owner:Thankyou very much Sofia for this Review. I am sure Bella and Pippen really enjoyed their Cuddles. Thankyou Again.
An incredible experience — horse riding at the meeting point of two UNESCO World Heritage sites. The Daintree Rainforest and the Great Barrier Reef are simply a dream. The horses are beautiful, gentle, and it’s obvious they’re extremely well looked after.
Response from the owner:Thankyou Ines for this review. We are very glad you loved your ride. It is pretty special riding between two World Heritage Sites. Bella is loving that Cuddle! Thankyou Again.