Cape Trib Horse Rides Cancellation Policy and Terms...

Cape Trib Horse Rides Cancellation Policy and Terms...

General Terms & Conditions – Cape Trib Horse Rides Pty Ltd

  • A 24-hour cancellation policy applies to all bookings. Cancellations must be in writing via email within the cancellation time period, your booking will be refunded minus a $20 administrative fee.
  • Children under 18 must be accompanied by an adult.
  • Weight limit is strictly 95kg – no exceptions.
  • No refunds will be issued for cancellations made within 24 hours of the scheduled tour time.
  • No-shows or late arrivals may result in forfeiting the tour without refund.
  • All riders must arrive 30 minutes before departure to allow time for check-in and gear fitting.
  • The ride is at a WALK ONLY pace – you will not be able to trot or canter on the day regardless of riding experience.
  • Tour times, routes, and conditions may change due to weather or safety requirements at the discretion of Cape Trib Horse Rides. We cannot guarantee walking in the water – this depends on the tides, weather, riders’ ability and that decision is up to the guide leading the tour on the day.

By booking, you agree to these terms and understand that horse riding involves inherent risks. Your safety and comfort, along with the welfare of our horses, are our top priorities.

I went horseback riding with my parents and I thought the horses were really well cared for. I rode Bella, and at the end I gave Pipen some cuddles. They’re so cute! 😍
An incredible experience — horse riding at the meeting point of two UNESCO World Heritage sites. The Daintree Rainforest and the Great Barrier Reef are simply a dream. The horses are beautiful, gentle, and it’s obvious they’re extremely well looked after.
Response from the owner:Thankyou Ines for this review. We are very glad you loved your ride. It is pretty special riding between two World Heritage Sites. Bella is loving that Cuddle! Thankyou Again.
Wonderful experience- the guide was super knowledgeable and all staff were lovely and really professional. The horses were gorgeous and you could tell they were well looked after. Great for a first time rider like myself as the horses were really gentle. I didn’t want it to end ☺️ thanks so much team!
Response from the owner:Thankyou Mary-Jane, we are very glad you enjoyed your time with us. We love receiving feedback! Thankyou Again.
Had such an amazing experience through the mountains and beach on the 90 minute trail. Both staff and horses are great I rode Ash, he is such a sweetheart. The experience was everything I expected
Response from the owner:Thankyou Tanya, We are very glad you enjoyed riding our beautiful boy Ash. He is a Character. Thankyou for this lovley review!
Would highly recommend this trail ride
Lovely staff beautiful horses, the trail ride was lovely getting the best of both mountain and beach +++
Response from the owner:Thankyou Leeann for this review. We are very glad you enjoyed your ride with us! Thanks Again.
The trip was what we expected. A nice walk on the beach. The horses are really well trained and just lovely. The guides fed us with interesting infos about the forest during the ride. All good, 5 stars 😊
Response from the owner:Thankyou for this review, we are very glad you enjoyed your time spent with us. Thankyou Again
We had a great experience on Cape Trib Horse Rides. The team are very professional and the horses are very well looked after. Halle was an amazing and friendly guide.
Response from the owner:Thankyou Sonya for this review. We are very pleased to hear that you enjoyed your ride in the rainforest. Thankyou
As beginner horse riders we enjoyed the experience. We felt safe and our confidence grew as the ride progressed. It was an interesting transition in scenery from farm to rainforest and beach. Just do it 😀
Response from the owner:Thankyou Jane for this review. We are very glad you enjoyed your time with us on the ride. Grea Photo of Halo and Thorn! Thankyou again