Horses

Cape Trib horse ride staff training manual

First let me say welcome to the ride, this manual is for the purposes of staff training, through this you will get to know the equipment, horses and the land on which we ride on.
What we provide on this tour is quite simple, we have the beach, the rainforest, creeks and open paddock riding on horse back, we need to keep things basic. Horse rides take up to eight persons out morning , mid morning and afternoon.
Staff are to get to know horses as quick as you can, the best way is to spend time watching the horses in the morning when they enter the stables, if you watch on a regular basis it should be within two weeks for you to get to know them by sight.
We trot beginners and experienced persons once to check their balance on horseback and try to canter customers up to 4 times before getting back to the stables. Some canters are subject to weather conditions. Stick to the basics for the first three months, after you get to know the tracks and the horses you will find that you are able to control the ride better and you will be able to do more. Remember to speak loud and clear as well as this you must speak slowly. We are dealing mostly with beginners and as well they are mainly overseas tourists so their comprehension of English is limited. Trotting and cantering positions should always be shown frequently so customers are comfortable with these positions.
The guides have a duty of care to our customers if you believe that it is not safe to go faster than a walk then don’t. I would rather bring home eight customers safely than risk an accident. Stick to the format that is laid out.

We have 400 hundred acres of land that is leased from the Mason family. Anne Mason is the owner and at present still works at the family store, Laurence is her son and runs their businesses on a daily basis, these are good people and carry quite a lot of respect within the community so staff are to be honest and respectful to the Mason family as well as local business owners. This is a small community and therefore how you conduct yourself in both personal and business affairs will determine how you are treated in the community.
As we do lease from the Mason’s we are required to tell customers about the night walks and the four wheel drive tours they provide in the area, the best time to do this is as we are riding.

There are 24 horses for the purposes of riding on the property at present, some thorough breeds, standard breeds, and stock crosses

Lists: 16 thorough breeds
: 4 stock crosses
: 4 standard breeds

All these will be spoken about further down the page.

Equipment

There are 17 stock saddles.

26 horse rugs
and bridles

Horses are to have sufficient padding as the saddle is to be raised off their back at least 2-3 inches. The wither of the horse is to be exposed so the saddle must never touch the horse.

Horses that are prone to weather conditions should be rugged.
Horses not to be rugged: Ned, Commanchi, Billy

Small saddle is to be used on the ponies. Such as ned and ringer

Horses names and breeds and pecking order:

Leo: standard breed and runs the paddock, he is a bay with a star on his face there is no horse that will go past him on the ride, he does have the tendency of shying at things.
Rb extrover

Chief: standard breed big horse dark bay.
Lb extrovert

Topaz: light bay mare standard breed can be used for exp or beginner, please be sure to watch her, she can at times when being girthed up become sour and will bite if given the chance. Needs space.
Rb extrovert

Midnite: dark brown black standard breed can be used for beginners and has no bad habits.
Lb extrovert

Ned: bay stock horse, solid little horse who can be used for beginners or experienced, of good nature.
Lb extrovert

Ringer: bay stock horse, beginner horse of a good nature but can be lazy and will roll in sand if the sand is soft. Do not put in front of topaz.
Lb introvert

Billy: bay with star stock horse. A little touchy on the ground and requires slow handling.
Lb extrovert

Thor: grey thorough breed experienced rider only has a tendency to be high strung good nature.
Lb extrovert

Duke: light bay thorough breed great nature and has no problems.
Lb extrovert

Alfie: chestnut thorough breed with a white blaze extreme slow walker.
Lb introvert

Flipper: bay thorough breed experienced rider only has a tendency to be high strung good nature.
Rb extrovert

Oscar: bay thorough breed white star on the face good nature.
Lb introvert

Hellboy: chestnut thorough breed experienced riders.
Lb extrovert

Horizon: chestnut thorough breed with a white star experienced riders.
Lb extrovert

Thunder: bay thorough breed white star on the face beautiful nature.
Lb extrovert

There are more new horses on the property that I will provide details at a later date .

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Rides :

There are 3 rides that can be done in busier times of the year

8 am beach ride , , 1130 am beach ride , 230 pm beach ride .

The ride:
Staff need to be able to work together. It is very important to do this. Staff will find that they will fall behind time and then you run the risk of getting flusted.
Take Photos on the beach. Make sure the horses do not get too close to each other on the beach. If guides cannot get on the beach to take photos, then do photos in the back paddock before you do the last canter.

Couples tour:

This is our signature tour, two customers can get a personalized tour from the guide there are the normal trotting and cantering spots but as we move more into the rain forests it’s supposed to give the customer a more up close and personal view of the rain forest the tour ends at the creek where the customers are left to their refreshments and food we then take their horses to the back paddock and then proceed to the stable, staff are to ensure that the radio left for customers is charged regularly. Customers should be given around 40 minutes at the creek before guides give them a call on the radio. Guides have three hours to complete this tour in any case this is ample time even for a slow ride.

Times:
You need to get away from the stables by 9:00 am morning time and at the beach around 10 and at the stable at 1030am with enough time to get customers back to the resorts. And get ready for the 11:30 tour . Return to the stables by 1:30pm and you need to be saddled by 2:00 pm leave the at 3:00 and have the customers back by 4:30 pm

Money :
Staff are the check rezdy at all times of the day for the ride they are taking out , check the balance to pay this should be paid by cash or credit card , handy cards no American express no dinners or amex cards.

Daily run sheet

7:00 am: start work
Feed to be put out
Call for numbers confirmation
Start saddling
7:50 am
One person to do customer collection
Other staff are to organize horses and bridles
8:30 am
Customers arrive – And shown where to put bags, where the helmets are as well as disclaimer form .
They are then given a horse and shown by one staff member a demonstration on everything they need to know.
All staff are to work together to get customers saddled and ready to go.

Stable staff are then required to start on their cleaning duties
Stable staff are to finish work by 11 am

1:30pm the two guides are to be back at stables to collect horses for the afternoon ride
Saddle horses and start picking up at 2:30 pm you may be required to check rezdy at 1:30 pm to confirm the numbers for the afternoon.
3:00 pm you should be well on your way to leaving stables and returned by 4:45 pm at the latest. Finnish by 5 pm or earlier.
Horse procedures:

Remember at all times to take care around these animals they are unpredictable and always be prepared for the unexpected.

These horses will need their backs washed every couple of days during the summer months when wet weather is around there is no need to wash them.

There are 26 horse rugs at present some horses will require rugging at different times of the year. I will let staff know.

If horses get bitten or have wounds please use the antibacterial fluid or for bad backs use the papaw ointment or vaseline

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Emergency procedures:

There are medical kits at the stable, creek area, and at my house if minor medical treatment is needed then use these kits if an accident occurs on the beach then make your way to the campground reception for ambulance calls or either get the medical kit from the saddle or if major gps coordinates will be supplied if needed for the air rescue.

If an accident occurs near the creek staff are then to use the kit at the creek you can also use the phone at the Masons store and again gps coordinates will be supplied for helicopter assistance.

If closer to stables then use the kit and again use phone to call 000.

At all times when an accident occurs remain calm there is no need to get flustered the customer needs your support and by getting upset you will only make things worse as well as that you are to be expected to control the situation if staff are unsure please make sure to talk to me regarding any queries or if unsure. There is an accident report sheet located at the sables which must be filled out at the time of the accident or as near to that time as possible for insurance purposes, copies of your particulars must be proved as well.

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Don’ts

Vehicles: the Troopy is not to be used for private use, use it in the wrong way and you will find yourself not driving at all.

Phone: is not to be used for personal calls we get a bill every fortnight and if staff are found to making private calls you will charged.

Do not ever be cruel to the horses we have, these guys are our livelihood.

Do not swear in front of customers or smoke near them there is legislation now prohibiting it.

No one gets free rides unless approved by the manager.

Do

Always try to be helpfull to customers.

What happens on the ride stays on the ride.

Drugs and alcohol will not be tolerated by the insurance company we do have random drug testing as well as this staff are reminded that if they suspect a customer is intoxicated or otherwise then the said person is not to be taken on the ride.
There is a weight limit on the ride do not take persons over 102 kg. No exceptions.

Please always watch the time so you can get the maximum out of the ride.

Pecking orders are to be used on a daily basis. The same horses should run in the same lines everyday. Some days some horses will be slower than others only at those time should there be changes made with your line up.

The best way is to use the faster horses up front and the slower ones at the back.

The Ride

When leaving the stable whether morning or afternoon one guide is to lead out and one guide is to be on the ground to put horses into the correct positions, please remember beginners are frightened at the best of times so help get them into the line. The horses will walk out fine to the beach, as you get to the front paddock some horses will get a drink in the morning make sure you remind the customers of this.
One guide is to be on the road to hold up traffic, the guide will join the group after everybody has crossed.

At certain times of the year we get full moon tides and getting on the beach is not possible there is a tide chart at the stables please be sure you know when these tides are coming.
There are certain horses that will roll in the ocean so at all times keep an eye on all horses when getting over knee deep in the ocean.
Check girths before getting on the beach and the first trot. Keep an eye on your own horse so they don’t walk off. When leaving the beach again one guide is to led out and one to remain on foot to manouver horses into the pecking order, try to arrange to trotting/cantering order before you leave the beach to make things easier when getting to cantering off the beach.
When the last canter is to be done, staff are to be sure if there are customers who are not comfortable with the last canter then they will have to be walked. If there has been wet weather then at all times use the beginner track caution is always used. If dry weather is available then all riders use the A track.
There are days where not all things go to the plan so remember tomorrow is another day, we strive to get every ride the best so keep this in mind even a bad day in Cape Trib is still a pretty good day .

This is designed to give staff a more clear picture as to the ride and what we do so if there is any questions that are needed to be asked then do so I am open to suggestions and we all need to learn more so please ask, if staff are unsure of anything.

Manager

Stephen Maloney

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Gps coordinates

Back paddock: south 16’05 .692
east 145’27.350

Track 2: south 16’05.815
east 145’27.213

Beach track: south 16’05.932
east 145’27.676